FAQ

Each family bubble will travel over 4km together safely in their own car while enjoying the fun, festive atmosphere while keeping a safe social distance from others. This year’s visit must be different but each family can still enjoy a festive experience to remember.

Santa’s House Express ‘Drive Thru Christmas’ begins when you arrive & scan your ticket at the north gates of Palmerstown House Estate (Beside Goffs). The journey takes you through the beautiful grounds on this 4km self-drive experience.

Santa’s Grotto: Our festive route takes you past Elf Town, Santa’s Toy Factory and the Reindeer Stables. Wave to the Elves as they make the final preparations for Santa’s Big Night. Turn down Candy Cane Lane to be filled with festive cheer and twinkle all over as the lights, toys and decorations put you in the perfect festive cheer. You will arrive at Santa’s Drive Thru Grotto deep in the woods where Santa and his friends will come out to wave to all the families and say Happy Christmas to you all. The Elves will have gifts for all our young visitors that will be delivered to your car. Santa can’t meet families individually but he still feels it is important to give all families some festive cheer this year and he hopes to spend much more time with you all next year.

Christmas Wonderlights: Our Drive Thru Christmas continues through the beautiful grounds of Palmerstown House Estate and the Wonderlights of Christmas. Visit the Enchanted Forest with all its woodland creatures & magical friends. Our day guests will soon arrive at our Drive-in Christmas Movie Experience. Our night time visitors will continue on the Wonderlights trail to enjoy beautiful lighting displays around the stunning manor grounds before arriving at the Drive-in Movie (Please note the difference in ticket prices to the day and night entry reflect the difference in this part of our experience).

‘The Snowman’ Classic Christmas Movie: It’s time to relax and soak up the festive cheer with some hot chocolate and other festive treats available. ‘The Snowman’ by Raymond Briggs with its award winning animation and iconic music is the perfect festive movie for all the family of all ages. Check out your gift from Santa’s Elves. Hot food and treats can be purchased to enjoy in your vehicle at this classic Christmas Drive-in experience

By Day (up to 3:45pm):
Adult Tickets: €14
Child Tickets: (13 months – 12 years) €18
Babies (under 13 months)  €5

By Night (from 4pm):
Adult Tickets: €18
Child Tickets: (13 months – 12 years) €22
Babies (under 13 months)  €5

All prices are excluding booking fee (max €1.45 per ticket)

Deals for larger families:
If you are booking for 5 guests in 1 car – the driver goes free (1 x adult ticket)
If you are coming in a larger car with 7 – 8 guests, 2 adults go free
(No need to book the free adult on the system – must all be in the same vehicle to avail of this deal)

Max 8 people per car
Please make 1 booking per vehicle

Yes – visitors with special needs may admit one accompanying carer free of charge. Carers do not need to book on the system but must mention at ticket check. Please bring relevant ID and documentation, such as an IAA Autism ID card, or an associated membership card. Please get in touch with us directly if there are any specific special needs or requests and we will do our best to accommodate all.

There are charges passed on to us for secure payment transaction services to process credit/debit card transactions, also for the installation and maintenance of computer hardware and software and all other costs associated with our ticketing system. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator.

Yes 2.3m max height without pre approval. Only domestic vehicles are allowed access. Commercial transporters, minibuses or small coaches are not suitable for this event unfortunately.

Please only book 1 vehicle per transaction – max 8 guests depending on car size.  For corporate & other large groups please contact tickets@santashouseexpress.ie for more information.

Guests can expect to spend 60 – 75 minutes for day visits, and 75 – 90 minutes for night visits (this is because we expect nighttime guests to spend more time enjoying the light displays) the  ticket price by day & night has been adjusted to reflect this.

Yes all children will get to choose a token gift delivered to their car by the elves.  Please note gifts are not meant to represent any particular ticket value, or indicate the type of gifts our little guests can expect on Christmas morning. The elves will be on hand to help with selection of age appropriate gifts. The ticket prices includes the entire experience and gifts are only a small part of this.

If you think you may need to change your booking date or time, please ensure you create an account at the time of booking. You can change your booking only once, up to 96 hours before your scheduled visit. There will be a €5 admin charge to change your ticket to another date/time.

No, unfortunately tickets are non-refundable but they are transferable to friends and family. Should your booking be affected by new Covid-19 restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. Management will offer refunds beyond our normal T&C’s if new government protocols in your district, or our district require it.

There will be hot drinks, snacks and festive treats available to purchase & have delivered to your car during the movie.

Please see our Contact us Page for a map.
~ 2 MINUTES from the Naas Ball! ~
~ 15 MINUTES from the Newlands Cross / M50 Red Cow Junction! ~
~ 45 MINUTES from Dublin City Centre! ~

Guests are expected to stay in their car throughout. However there are toilet facilities available for emergencies at the movie area.

We do understand how important this photo is for our families. Guests would normally pose with Santa and ask our elves to capture the moment on their phone or camera. This year we can’t pass equipment and must socially distance. Please feel free to video or snap Santa in the grotto from the safety of your car. Please remember we are trying to bring some festive cheer under very difficult circumstances for you and all our staff so we must accept things have to be different this year.

Please aim to be at the venue 15 minutes before your experience start time and allow for traffic delays. Please bring your barcoded ticket for scanning via your car window by our team on entry. This can be shown on your phone, or printed if necessary. And of course don’t forget your Christmas spirit!

Yes – A lot of our experience is the same by day and night. We do have beautiful lighting and projections which can truly be appreciated from 4pm onwards, the difference in price rates reflects this. During the day our beautiful country estate can be seen more clearly. Guests are expected to take a little longer to drive-thru the experience by night to enjoy the bigger lighting experience

The Management Team at Santa’s House Express will continue to monitor the evolving situation regarding Covid 19. Should your booking be affected by new restrictions and protocols, we will do our very best to assist in rescheduling where possible and appropriate. Management will offer refunds beyond our normal T&C’s if new government protocols in your district, or our district require it. To date we have assessed all aspects of our experience and have taken all steps necessary to comply with current Government directives and protocols. Social distancing, site hygiene & the appointment of dedicated Covid-19 safety personnel will ensure the safest of environments for all guests. Please note that refunds under any circumstances, only apply to ticket prices and not booking fees. Booking fees are charged at the start of a transaction for services and cannot be refunded by the operator.

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